What you need to do:
Update Customer-Facing Program Information:
Update your Program Information Notice (“PIN”) that you make available to your customers to reflect Citizens (instead of HNB) as the custodian and settlement bank for the Programs after November 10, 2025. Click the link below to view a redlined version of a sample PIN that shows the type of change that can be made for that purpose. You also can contact your R&T Relationship Manager for assistance, if needed.2
Update the Program Customer T&Cs that you make available to your customers to reflect that RTDM (instead of Stable) is now the administrator of the Program effective after November 10, 2025 (with Stable only serving as your appointed agent)3. R&T’s template Customer T&C allow you to amend the Customer T&C’s with notice to your customers. Click the link below to view a redlined version of a sample Program Customer T&Cs that shows the type of change that can be made for that purpose. You also can contact your R&T Relationship Manager for assistance, if needed.