Deciding Where AI Fits in Banking

AI discussions often begin with tools and automation. For community and regional banks, a better starting point is the work: What problem are we solving, what can go wrong and who remains accountable? Mieko Shibata,EVP, Chief Information Officer, will offer a practical framework for deciding where AI can create capacity and consistency, where stronger controls are needed and where judgment should remain human. The discussion will distinguish among AI that assists a person, supports a defined workflow and takes a controlled action, and show how human authority and other controls should increase with reliance, information sensitivity and consequence.